Wellwood Group Limited
Privacy Policy

Last Updated: 16 June 2025

 

Wellwood Group (“we,” “our,” or “us”) is an interior and landscape consultancy offering design and build construction services, as well as product procurement, artwork sales, and lending. We are committed to protecting the privacy of our clients, website visitors, and all individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise communicate with us.

1. Information We Collect

We may collect various types of information, including personal data, to provide and improve our services.

Personal Information You Provide Directly: This includes information you voluntarily provide when you:

Fill out contact forms on our website (e.g., name, email address, phone number).
Request a consultation or quote (e.g., provide project details and property address).
Subscribe to our newsletter or other marketing communications.
Communicate with us via email, phone, or social media.
Participate in surveys or provide feedback.
Engage with us as a client (e.g., contractual information, project preferences, billing details).
Information Collected Automatically: When you visit our website, we may automatically collect certain information about your device and browsing activity. This may include:
Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyse website usage, and personalise content. For more information, please see our “Cookies Policy” section below.
Device Information: Information about the device you use to access our website, such as device type, unique device identifiers, and mobile network information.
Information from Third Parties: We may receive information about you from third parties, such as:
Referral partners or other businesses with whom we collaborate.
Publicly available sources (e.g., professional directories, social media, if you interact with our public profiles).

2. How We Use Your Information

We use the information we collect for various purposes, including:
To Provide and Manage Our Services:
Responding to your enquiries and requests.
Providing design consultations and proposals.
Managing and executing interior and landscape design projects, product procurement, artwork sales and loans.
Processing payments and managing client accounts.
Keeping you informed about your projects and our services.
To Improve Our Website and Services:
Analysing website usage and trends to enhance user experience.
Developing new features and offerings.
Troubleshooting and improving website functionality.
For Marketing and Communication:
Sending newsletters, updates, and promotional materials (with your consent where required).
Notifying you about special offers, events, or services we think may be of interest to you.
Conducting market research and surveys.

For Legal and Security Purposes:
Complying with legal obligations and regulatory requirements.
Protecting our rights, property, and safety, and that of our clients and others.
Preventing fraud and other illegal activities.
Enforcing our terms and conditions.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:
With Your Consent: We may share your information with third parties only with your explicit consent.

Service Providers: We may engage third-party service providers to perform functions on our behalf, such as website hosting, analytics, payment processing, marketing, and IT support. These providers will have access to your information only as necessary to perform their functions and are obligated to maintain the confidentiality and security of your information.
Business Partners: We may share information with trusted business partners (e.g., contractors, suppliers, architects, or other design professionals) when necessary to deliver our services or collaborate on projects, provided they adhere to similar privacy standards.
Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government investigation).

Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Protection of Rights and Safety: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our clients, employees, or the public.

Aggregated or Anonymised Data: We may share aggregated or anonymised data that cannot reasonably be used to identify you, for research, analytical, or marketing purposes.

4. Cookies Policy

Our website uses “cookies” and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

What are Cookies? Cookies are small text files that websites place on your device when you visit them. They are widely used to make websites function more efficiently and to provide information to the site’s owners.

How We Use Cookies: We use cookies for:
Essential Website Functionality: To enable core features and ensure the website operates correctly.

Website Analytics: To understand how visitors interact with our website, track traffic sources, and improve our content and layout (e.g., Google Analytics).
Personalisation: To remember your preferences and provide a more personalised experience.
Marketing and Advertising: To deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or destruction. These measures include:

Using secure servers and encryption technologies (SSL/TLS) for data transmission.
Regularly reviewing our security practices.
Restricting access to personal information to authorised personnel only.
Implementing data backup and recovery procedures.
Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights (Dependent on Region)

Depending on your location and applicable data protection laws (e.g., GDPR in the EU), you may have the following rights regarding your personal information:
Right to Access: To request a copy of the personal information we hold about you.
Right to Rectification: To request that we correct any inaccurate or incomplete personal information.
Right to Erasure (“Right to be Forgotten”): To request the deletion of your personal information under certain circumstances.
Right to Restriction of Processing: To request that we restrict the processing of your personal information under certain conditions.
Right to Data Portability: To receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: To object to the processing of your personal information under certain circumstances (e.g., for direct marketing purposes).
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint: To complain to a supervisory authority if you believe your data protection rights have been violated.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

8. Third-Party Websites

Our website may contain links to third-party websites that we do not operate. We have no control over and assume no responsibility for the content, Privacy Policies, or practices of any third-party sites or services. We encourage you to review the Privacy Policies of any third-party websites you visit.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without verifiable parental consent, we will promptly take steps to delete that information.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after these changes are posted constitutes your acceptance of them.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:
Wellwood Group Limited
info@thewellwoodgroup.com

Wellwood Group Limited
Terms of Service

Last Updated: 16 June 2025

 

These Terms of Service (“Terms”) govern your access to and the use of the Wellwood Group website (the “Website”), operated by Wellwood Group Limited, an interior and landscape consultancy offering design and build construction services, as well as product procurement, artwork sales, and lending (“Wellwood Group,” “we,” “us,” or “our”).
By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you may not access or use the Website.

1. Acceptance of Terms

By accessing or using the Wellwood Group Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any additional Terms and Conditions that are referenced herein or that may apply to specific sections of the Website or particular services offered by Wellwood Group. These Terms constitute a legally binding agreement between you and Wellwood Group.

2. Services Offered

Wellwood Group offers interior and landscape* design and build services, as well as product procurement, artwork sales, and lending. Our Website serves as a platform to:
Showcase our portfolio and past projects.
Provide information about our services.
Allow potential clients to contact us with enquiries and requests for consultations.
Share relevant industry insights and articles.
Please note that the information provided on our Website is for general informational purposes only and does not constitute professional advice. For specific advice and services, you must engage Wellwood Group through a separate consultation agreement.

*Please note that Wellwood Group Limited will commence offering landscape design services in March 2026. We are currently unable to accept or fulfil requests for landscape design services prior to this date. Any enquiries or agreements made before March 2026 regarding landscape design services are provisional and subject to our official launch in March 2026. By engaging with us, you acknowledge and agree to this commencement date.

3. User Obligations and Conduct

As a user of our Website, you agree to:
Lawful Use: Use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit anyone else’s use and enjoyment of, the Website.
Accuracy of Information: Provide accurate, current, and complete information when contacting us or using any interactive features of the Website.
No Unauthorised Access: Not attempt to gain unauthorised access to any portion or feature of the Website, or any other systems or networks connected to the Website or any Wellwood Group server, by hacking, password “mining,” or any other illegitimate means.
No Interference: Not to interfere with or disrupt the operation of the Website or the servers or networks connected to the Website, or disobey any requirements, procedures, policies, or regulations of networks connected to the Website.
No Harmful Content: Not upload, post, or transmit any material that contains viruses, Trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious programming routines.
Respectful Communication: Engage in respectful and constructive communication when interacting with Wellwood Group or other users (if applicable).
Intellectual Property: Respect Wellwood Group’s intellectual property rights as outlined in Section 4.

4. Intellectual Property

All content on the Wellwood Group Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, and software, is the property of Wellwood Group or its content suppliers and is protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Limited License: You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal and non-commercial use only, in accordance with these Terms.
Restrictions: You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website, use of the Website, or access to the Website for any commercial purpose without express written permission from Wellwood Group.
Trademarks: The Wellwood Group name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Wellwood Group or its affiliates or licensors. You must not use such marks without the prior written permission of Wellwood Group.

5. Disclaimer of Warranties

THE WELLWOOD GROUP WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE ARE PROVIDED BY WELLWOOD GROUP ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WELLWOOD GROUP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WELLWOOD GROUP WEBSITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WELLWOOD GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WELLWOOD GROUP DOES NOT WARRANT THAT THE WEBSITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE, WELLWOOD GROUP’S SERVERS, OR ELECTRONIC COMMUNICATIONS SENT FROM WELLWOOD GROUP ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

6. Limitation of Liability

IN NO EVENT SHALL WELLWOOD GROUP, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE WEBSITE OR ANY PRODUCTS PROCURED USING THE WEBSITE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE WEBSITE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE WEBSITE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME REGIONS OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH REGIONS OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

7. Indemnification

You agree to indemnify, defend, and hold harmless Wellwood Group, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using18 your account’s) violation of these Terms or your use of the Website.

8. Third-Party Links

The Website may contain links to third-party websites or resources. These links are provided for your convenience only. Wellwood Group has no control over the contents of those sites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the Terms and Conditions of use for such websites.

9. Modifications to Terms of Service

Wellwood Group reserves the right, at its sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes to these Terms constitutes acceptance of those changes.

10. Governing Law and Jurisdiction

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms; such determination shall not affect the validity and enforceability of any other remaining provisions.

12. Entire Agreement

These Terms and any policies or operating rules posted by us on this Website constitute the entire agreement and understanding between you and Wellwood Group and govern your use of the Website, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

13. Contact Information

Questions about these Terms of Service should be sent to us at:
Wellwood Group Limited
info@thewellwoodgroup.com